Rented car thru insurance company and was given choice of 2 vehicles, chose a Dodge Journey but after about 6 days it developed a severe engine problem. Took it back and was immediately given a new vehicle. Unfortunately a Ford 15 passenger van was all that was available so we took it for the day. The next day they swapped it out for a better vehicle. They were apologetc about lacking cars at that time but made sure we had something to drive until there was something better for us. The staff was very helpful and extra courteous and pleasant. Will definitely go back to Enterprise.
Needed a car when my vehicle broke down. Response included the correct vehicle prepared and presented by a professional and personable staff at this location. Cannot ask for more. Tie was just the right person to pick me up when I needed something positive, she is a keeper. I spoke to another employee when I needed to extend my rental, he was prompt and correct in assisting me. Returning the vehicle, I was greeted professionally and courteously by yet another gentleman. I have high regards for the entire staff.
Valerie was a pleasure to work with in a time when I wasn't very happy. I was in a car accident and had to get a rental car. She gave me the sweetest ride on the lot and I had to keep it for nearly two weeks. When I returned it she was very cheery and wanted to know what kind of car I bought. Enterprise is always a pleasure to rent from--great customer service every time!!
I had to wait about 15 minutes as it was a busy time when I picked up, but the staff were friendly and efficient and I was driving off the lot in no time. There were no "hard-sell" tactics when they offered the additional insurance and options. I would use this location again. My car was returned to the Pensacola Airport location a week later and the return took all of ten minutes. Wonderful experience!
Easy n fast rental, quick pick up. Easy n fast return. Can't ask for anything better.
Enterprise Rent A Car is a US Car Rental based in Daphne, Alabama. Enterprise Rent A Car is located at 1990 US-98, Daphne, AL 36526, USA.
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