Do Not Buy A Mower From Sears Home Store!
First time dealing with the Daphne Alabama location and I can say that George is awesome to deal with he was very helpful and had a vast knowledge of the merchandise that his store was selling!
I called on the phone first & George's amazing personality, kindness, and honesty sold me on the store & appliance before we arrived to look. Since I was there visiting my son (12 hours away from our Ogeechee River House outside of Savannah, Georgia) in his new apartment, I did not realize the neccessities (like a working washing machine) he needed. Thank you so much!
Fantastic place to shop. Good prices on everything in the store. Excellent customer service , associates are very knowledgeable on the merchandise in the store and very helpful.
I will continue to post this review until this sears home store does what is right!
We bought two - exactly the same riding mowers , one for each of our properties. One of the mowers after the first use was not working correctly.We called , they sent a tech out ... fast forward - 5 techs later , mower will work for one cutting ( still does not sound right or cut the same as the exact same one we bought for our other property) and then it will not start again .... we are one month away from our 1yr warranty being up and were just told we need to purchase the extended warranty in order to have any hopes of getting a replacement mower (if they deem us worthy) because now their rule is you must have a tech out atleast 7 times!
What happened to the lemon
I had an unpleasant experience, but am happy to say the Sears team in Daphne made it all work out. I spoke with 'George' and he made sure the problem was quickly resolved. Problems happen many times, but when you have a contact person who works on your behalf-well, that makes consumers feel much better. Thank you, George!
Sears Hometown Store is a US Hardware Store based in Daphne, Alabama. Sears Hometown Store is located at 6845 US-90 Ste 101, Daphne, AL 36526, USA.
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